Our client, a 100% New Zealand-owned and operated entity, is currently seeking a dynamic and ambitious Operations Manager for its premium 112-room hotel located in beautiful Te Anau – the gateway to Milford Sounds and an excellent base to explore Fiordland.
About the Opportunity
The role offers a permanent full-time position, with flexibility in the roster and a requirement to work weekends and statutory holidays as necessary. Reporting to the General Manager, the Operations Manager will play a crucial role in overseeing day-to-day operations, ensuring exceptional service for guests, and creating memorable brand experiences.
What the Candidate Will Bring to the Role
The ideal candidate will possess strong leadership skills in a front-of-house position, demonstrating well-developed people skills to drive excellence for both guests and staff. Key qualifications and attributes include:
- Critical thinking and problem-solving abilities, adapting to guest needs
- Strong interpersonal skills, with the ability to communicate and positively influence staff
- Experience in managing teams and leading by example
- LCQ or Managers Certificate
- F&B or C&E experience is a bonus
- Willingness to learn new skillsets
What’s in it for You?
- The position offers several benefits, including:
- Growth and development within an expanding brand
- Subsidized accommodation if needed
- Subsidized staff meals while on shift
- Competitive remuneration for the right candidate
- Staff rates for any of Our Client’s 17 nationwide locations
Requirements
Applicants for this position should have NZ residency or a valid NZ work visa.
Employer Questions
Your application will include questions regarding your right to work in New Zealand and the number of years of people management experience you possess.
Our client, a bustling inner-city hotel offering 72 rooms, seeks a dedicated Hotel Night Manager/ Receptionist for a full-time role, encompassing five shifts from 11 pm to 7 am. This role involves providing overnight reception and security services.
As the Night Manager/Receptionist, your key responsibilities will include:
- Providing overnight reception and security services.
- Overseeing the safety and security of the Hotel.
- Showcasing excellent grooming standards.
- Working independently to deliver exceptional service.
- Demonstrating a positive attitude and attention to detail.
Preferred skills & attributes:
- Prior experience in the hotel industry (though full training will be provided).
- Strong customer service skills.
- Proficient computer literacy.
- Excellent grooming standards.
- Ability to work independently and unsupervised.
- Positive attitude and high-level English communication skills.
- Desirable: Proficiency in a second language.
- Attention to detail and a proactive approach to safety and security.
- Eligibility to work in New Zealand.
Applicants will be required to answer the following questions as part of their application:
- Description of their right to work in New Zealand
- Assessment of their English language proficiency
- Details regarding any customer service experience they possess
Why you’ll love working for our client!
- A competitive industry salary and generous annual leave benefits.
- A generous bonus and incentive scheme.
- Long term career development planning and opportunities.
- Access to the world’s best Team Member Travel Program with highly discounted rates.
- Unique benefits.
- Discounts of up to 25-50% on products and services in participating outlets.
- Comprehensive training and support for your new role.
- Flexible work options available.
- Diverse by nature, inclusive by choice.
About our client’s location in Lake Taupo:
Overlooking beautiful Lake Taupo, our client’s Lake Taupo location is a 113 room hotel resort. They have a fitness centre, sauna, steam room, spa, heated swimming pool, and tennis courts.
The onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and the conference and event areas offer unique spaces filled with natural light.
Our client is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Our client has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories, and an award-winning customer loyalty program.
Responsibilities:
- Inspires the team to deliver exceptional customer experiences – every guest, every time.
- Confidently communicates their vision for the hotel and inspires the team in the delivery of exceptional service.
- Leads the team in the day-to-day operation of the Hotel according to the budgets set for the maximization of revenue and profit through empowering the team to deliver.
- Leads and coordinates the implementation of all Global goals, projects, policies, and events.
- Consistently challenges the status quo and looks to improve and innovate to provide the best possible service to their guests, the best environment for their team where they can thrive and provide the best relationship with their owners.
- Champions their recognition programs, leading by example through encouraging the heart of their team through individual and team recognition.
- Holds the primary and legal responsibility for workplace health and safety and ensures, so far as reasonably practicable, that the health and safety of all team members any other persons at the Hotel are not put at risk.
- Builds and maintains good relations with Hotel stakeholders, ensuring timely reporting and payment of dues and access to Hotel and records in accordance with policy.
Skills/Experience:
- Substantial and successful track record in hotel operations.
- Strong commercial acumen and experience in commercially driving hotel results.
- Previous Hotel Leadership experience: preferably 5 years or more in a hotel leadership role.
- High ability to maintain exceptional owner relations.
- Experience in managing budgets, revenue proposals, and forecasting results.
- Strong leadership skills to effectively manage and motivate the team to perform and exceed targets.
- Demonstrated ability to be a highly visible and hands-on leader.
- Committed to delivering high levels of customer service.
- Flexibility to respond to a range of different work situations.
Fixed Term until 21 May 2024
The role of General Manager at one of New Zealand’s historic and iconic hotels is currently available for an immediate start. An enthusiastic and visionary individual is sought to lead the reopening and transformation of our client’s Hotel, creating an unforgettable destination that exceeds customer expectations and goes beyond traditional hospitality. This opportunity allows the chosen candidate to make a significant impact on the hospitality industry and contribute to the evolution of an iconic brand.
This is not just a job; it’s a chance to showcase leadership and creativity. The General Manager will reimagine the establishment, creating exceptional experiences for locals, travelers, tour buses, and those seeking an event or function venue. Couples are encouraged to apply for a job share position if they meet the specified requirements.
As the General Manager, the individual will live on-site amidst the stunning West Coast scenery, overseeing a dedicated team providing professional and friendly service.
Qualifications for this extraordinary opportunity include:
- Legal ability to work in New Zealand with necessary work visas.
- Willingness to obtain a Duty Manager’s license, with at least 6 months’ experience working in a New Zealand bar.
- Demonstration of excellent customer service, flexibility, initiative, and a proactive and “hands-on” approach to process implementation.
- Positive attitude in the workplace.
- Ability to provide references if requested.
- Background in the Tourism Industry with at least 6 months of experience.
- Excellent written and communication skills.
- Previous experience supervising staff.
- Current full driver’s license and legal ability to drive in NZ.
Ideal qualifications also include experience in managing events and functions, managing a team, using online booking systems and online travel agencies (e.g., Airbnb), and handling office administration tasks (e.g., finance functions, accounts payable/receivable, payroll). Training will be provided for these aspects.
Generous benefits in addition to pay include a weekly bar/restaurant tab, reasonable private use of a company motor vehicle, and on-site accommodation.
About the Role:
Our client, is actively seeking a Conference Operations Manager to join their team. This role requires someone who is responsible, well-organised, reliable, and can work independently. Working across a range of shifts at the establishment ensures a dynamic experience with various training opportunities for upskilling.
Collaboration with the Food & Beverage Operations Manager is pivotal in ensuring the smooth day-to-day running of events. The ideal candidate must possess a can-do attitude and be a good fit for the tight-knit team. Training will be provided to equip the individual with the necessary tools for the role.
The role demands flexibility in terms of hours and days worked, entailing a rotating roster across different shifts. Above all, reliability and responsibility are key attributes valued by our client.
Benefits & Perks:
- Paid wellness day
- Known for local, down-to-earth experiences
- Generous team member discounts from day one
- 50% off stays at EVT hotels
- Accelerated career growth prospects within the EVT network
- Involvement in the local community, volunteering, and charitable giving
- Largest and most diverse experiences company in Australia and New Zealand
Desired Skills & Experience:
The ideal candidate for the supervisory position should possess the following attributes:
- Passionate about hospitality, food, and wine
- Flexible roster with enthusiasm and a positive attitude
- Capable of overseeing and managing various shifts in a busy Hotel venue encompassing conferences, bars, and restaurants
- Proficient in time management and multitasking
- Handling guest queries and complaints professionally
- Dedication to staff development and training
- Active involvement in overseeing a large team
- Strong communication and presentation skills
- Well-suited to the team’s attitude and personality
- While extensive training and onboarding will be provided, the candidate must exhibit enthusiasm, commitment, exceptional communication skills, and a passion for food and wine.
Employer Questions:
Applicants will need to answer the following questions:
- Description of their right to work in New Zealand
- Details of any customer service experience
- Number of years of people management experience they possess
Staffm8, a leading recruitment agency, is thrilled to present an outstanding opportunity on behalf of our esteemed client. Our client’s operations are in the midst of substantial growth, creating a unique opening for an experienced Site Manager with a culinary focus in the vibrant Sydney CBD.
As the Site Manager, you’ll be an integral part of our client’s team, leading a close-knit group that is dedicated to culinary excellence and unparalleled service. Your role will involve significant client and customer interaction, and your ability to inspire and lead your team to exceed our client’s expectations will be paramount.
The cornerstone of this role is an unwavering commitment to flawless service standards and exceptional management skills. If you’re an exceptional Chef Manager looking to transition into a management and operations role, this position could be your next exciting chapter.
Key Responsibilities:
- Manage stakeholders and engage with clients to build and nurture positive customer relationships, ensuring we achieve our partnership objectives.
- Oversee the seamless operation of the employee food program and ad-hoc functions.
- Collaborate closely with the client to ensure the delivery of high-quality service and mutually rewarding outcomes.
- Develop leadership and employee capabilities, fostering a culture of high performance through continuous improvement and innovation.
- Drive operational efficiency to maximize financial results without compromising quality.
Qualifications:
- Proven management experience in a culinary context.
- Qualifications in hospitality with a preference for business management expertise.
- Experience in a similar environment or within a multi-site catering setting.
- The ability to connect with key stakeholders and deliver exceptional service levels.
- Strong commercial acumen with a knack for identifying and capitalizing on growth opportunities.
- A proactive leader who is professional, positive, supportive, and motivated. You should also have experience in recruiting, mentoring, training, and developing a team of hospitality professionals.
- A commitment to diversity and inclusion within the workplace.
At Staffm8, we’re here to facilitate this unique opportunity on behalf of our client. We value your dedication to quality service delivery and offer excellent career and development prospects. We believe in recognizing and celebrating success, and we understand that life isn’t just about work; maintaining a healthy work-life balance is crucial. We actively encourage individuals from diverse backgrounds, including Aboriginal & Torres Strait Islander people, people of all genders, ages, sexual orientations, and those with disabilities, to apply.
If you’re ready to embark on this exciting journey and be part of our dynamic team, please apply today. Your culinary expertise and leadership skills will be instrumental in shaping the future of our client’s operations. Join us in making a difference!
Opportunity with Our Client: Operations Manager – Raising the Bar in Retail and Hospitality
Staffm8 is excited to present a unique opportunity on behalf of our esteemed client. Our client is seeking a proficient Operations Manager who can deliver exceptional product quality and elevate customer service standards in the dynamic realms of retail and hospitality.
As the Operations Manager, your key objective will be to collaborate with their passionate and accomplished Venue Manager, driving the business toward its vision of becoming the premier tourism venue in regional Victoria.
About You
We are looking for an individual with:
- A proven track record in objectively assessing business and personnel performance.
- Strong abilities in optimizing business systems.
- A talent for coaching and guiding teams to achieve their best.
- The capability to foster an innovative yet supportive workplace culture.
- A “can-do” attitude is a must, along with the ability to remain calm under pressure and an appreciation for the exhilaration of a bustling day.
- Practical experience and deep insights into the hospitality and retail industries are highly regarded.
- This role will entail weekend work and a minimum of five years in a similar position.
About Our Client
Our client is a renowned tourism venue created out of passion, nestled in the picturesque Surf Coast, just a short 10-minute drive from Torquay. Their commitment to personal service, unwavering quality standards, spectacular festivals, and a continually expanding range of chocolates have made them a favorite among both locals and travelers, who eagerly return time and time again.
Our client operates seven days a week, from 9 am to 5 pm. The extensive retail showroom features over 450 chocolate products and showcases couverture chocolate production for all to see. An in-house ice creamery adds to the excitement.
The all-day Café plays a pivotal role in the visitor experience, with 300 seats offering fresh and delectable breakfast, brunch, and lunch options, along with their signature desserts and pastries.
Employer Questions
Which of the following statements best describes your right to work in Australia?
Join Our Client’s Team: Hospitality Professionals – Remote Areas of Australia
Our client is a well-established provider of Life Support and Facilities Management services in remote areas of Australia, combines a passion for exceptional food and service with a unique touch. Our workforce accommodation villages offer a “home away from home” for our clients.
With their current growth, we are actively seeking experienced hospitality professionals to join their team at in Queensland. We are inviting expressions of interest from dynamic Food & Beverage Managers and Chefs who are hands-on leaders committed to delivering high-quality service to our clients.
Working Schedule:
5/2 roster (Tuesday to Saturday)
About You
Are you a restaurant owner or manager at heart? Do you possess a deep passion and flair for hospitality? Can you uphold consistently high food and cleaning standards? Are you dedicated to maintaining a high-quality kitchen, ensuring top-notch food and service? Do you have a firm commitment to site compliance with health and safety policies and procedures? Are you willing to jump in and assist the team as needed? Do you have a minimum of 5 years of relevant experience? Do you hold a Manual C Class Driver’s License?
The Successful Candidates Must Demonstrate:
- A proven track record in adhering to a quality-based operational structure.
- Extensive experience in the hospitality industry.
- Exceptional communication skills.
- A positive can-do attitude and the ability to work effectively as part of a dynamic team.
Current Roles Available
FIFO or DIDO – Food & Beverage Manager (a minimum of 5 years of experience and must possess RSA/RMLV certification)
FIFO or DIDO – Chef (Cert III or IV in Commercial Cookery)
Offer:
- Salary: $90,000 per annum plus superannuation.
- Excellent Growth Opportunities, including the potential to manage a bar & grill restaurant.
- Highly competitive salary package.
- Accommodation options are available for further discussion.
Employer Questions
- Your application will include the following questions:
- Have you worked in a role that requires a sound understanding of OH&S/WHS?
- Which of the following statements best describes your right to work in Australia?
- How many years of experience do you have as a Food and Beverage Manager?
- Do you have customer service experience?
- Do you hold a current Responsible Service of Alcohol (RSA) certificate?
- Have you worked in a role that requires sound knowledge of food provenance?
- What is your expected annual base salary?
