Our client, a 100% New Zealand-owned and operated entity, is currently seeking a dynamic and ambitious Operations Manager for its premium 112-room hotel located in beautiful Te Anau – the gateway to Milford Sounds and an excellent base to explore Fiordland.
About the Opportunity
The role offers a permanent full-time position, with flexibility in the roster and a requirement to work weekends and statutory holidays as necessary. Reporting to the General Manager, the Operations Manager will play a crucial role in overseeing day-to-day operations, ensuring exceptional service for guests, and creating memorable brand experiences.
What the Candidate Will Bring to the Role
The ideal candidate will possess strong leadership skills in a front-of-house position, demonstrating well-developed people skills to drive excellence for both guests and staff. Key qualifications and attributes include:
- Critical thinking and problem-solving abilities, adapting to guest needs
- Strong interpersonal skills, with the ability to communicate and positively influence staff
- Experience in managing teams and leading by example
- LCQ or Managers Certificate
- F&B or C&E experience is a bonus
- Willingness to learn new skillsets
What’s in it for You?
- The position offers several benefits, including:
- Growth and development within an expanding brand
- Subsidized accommodation if needed
- Subsidized staff meals while on shift
- Competitive remuneration for the right candidate
- Staff rates for any of Our Client’s 17 nationwide locations
Requirements
Applicants for this position should have NZ residency or a valid NZ work visa.
Employer Questions
Your application will include questions regarding your right to work in New Zealand and the number of years of people management experience you possess.
Our client, a bustling inner-city hotel offering 72 rooms, seeks a dedicated Hotel Night Manager/ Receptionist for a full-time role, encompassing five shifts from 11 pm to 7 am. This role involves providing overnight reception and security services.
As the Night Manager/Receptionist, your key responsibilities will include:
- Providing overnight reception and security services.
- Overseeing the safety and security of the Hotel.
- Showcasing excellent grooming standards.
- Working independently to deliver exceptional service.
- Demonstrating a positive attitude and attention to detail.
Preferred skills & attributes:
- Prior experience in the hotel industry (though full training will be provided).
- Strong customer service skills.
- Proficient computer literacy.
- Excellent grooming standards.
- Ability to work independently and unsupervised.
- Positive attitude and high-level English communication skills.
- Desirable: Proficiency in a second language.
- Attention to detail and a proactive approach to safety and security.
- Eligibility to work in New Zealand.
Applicants will be required to answer the following questions as part of their application:
- Description of their right to work in New Zealand
- Assessment of their English language proficiency
- Details regarding any customer service experience they possess
Why you’ll love working for our client!
- A competitive industry salary and generous annual leave benefits.
- A generous bonus and incentive scheme.
- Long term career development planning and opportunities.
- Access to the world’s best Team Member Travel Program with highly discounted rates.
- Unique benefits.
- Discounts of up to 25-50% on products and services in participating outlets.
- Comprehensive training and support for your new role.
- Flexible work options available.
- Diverse by nature, inclusive by choice.
About our client’s location in Lake Taupo:
Overlooking beautiful Lake Taupo, our client’s Lake Taupo location is a 113 room hotel resort. They have a fitness centre, sauna, steam room, spa, heated swimming pool, and tennis courts.
The onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and the conference and event areas offer unique spaces filled with natural light.
Our client is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Our client has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories, and an award-winning customer loyalty program.
Responsibilities:
- Inspires the team to deliver exceptional customer experiences – every guest, every time.
- Confidently communicates their vision for the hotel and inspires the team in the delivery of exceptional service.
- Leads the team in the day-to-day operation of the Hotel according to the budgets set for the maximization of revenue and profit through empowering the team to deliver.
- Leads and coordinates the implementation of all Global goals, projects, policies, and events.
- Consistently challenges the status quo and looks to improve and innovate to provide the best possible service to their guests, the best environment for their team where they can thrive and provide the best relationship with their owners.
- Champions their recognition programs, leading by example through encouraging the heart of their team through individual and team recognition.
- Holds the primary and legal responsibility for workplace health and safety and ensures, so far as reasonably practicable, that the health and safety of all team members any other persons at the Hotel are not put at risk.
- Builds and maintains good relations with Hotel stakeholders, ensuring timely reporting and payment of dues and access to Hotel and records in accordance with policy.
Skills/Experience:
- Substantial and successful track record in hotel operations.
- Strong commercial acumen and experience in commercially driving hotel results.
- Previous Hotel Leadership experience: preferably 5 years or more in a hotel leadership role.
- High ability to maintain exceptional owner relations.
- Experience in managing budgets, revenue proposals, and forecasting results.
- Strong leadership skills to effectively manage and motivate the team to perform and exceed targets.
- Demonstrated ability to be a highly visible and hands-on leader.
- Committed to delivering high levels of customer service.
- Flexibility to respond to a range of different work situations.
