Job Category: Information & Technology

Sales Manager

Our client is a leading global manufacturer of IoT solutions with a presence in 19 countries and over 2,200 employees worldwide, has been pioneering IoT solutions for 24 years. Since its inception in the Oceania region in 2016, our client has been serving Australia and New Zealand by offering a diverse range of IoT products, from GPS tracking systems to networking solutions, catering primarily to B2B clients.

Due to their continuous growth, our client is currently seeking an ambitious Sales Manager to join their dynamic team in Sydney, Australia.

We are looking for a motivated, well-organized, and proactive Sales Manager to contribute to the success of our client by focusing on the sale of their products, including GPS trackers, EV chargers, and networking solutions, with a specific emphasis on business use cases.

Why Join Our Client:

  • Work with exceptional and innovative Internet of Things (IoT) products produced in their own manufacturing plants.
  • Their products serve major players in Australia.
  • Our client’s product portfolio experiences ~30% annual growth, reflecting the increased market demand and doubling growth over the past few years.
  • Contribute to cutting-edge technologies that can positively impact millions of lives.

Professional Growth Opportunities:

  • Grow as a Sales professional by participating in their B2B and IoT academies, where you’ll learn sales and product-related topics.
  • Real opportunities for professional growth within our client in Australia and globally as they expand rapidly – your motivation and ambitions will drive your career progression.
  • Receive constant support from teams at our headquarters and other regions around the world.
  • The potential to generate strong earnings by expanding local B2B opportunities in the market.

Role Responsibilities:

As a Sales Manager, your responsibilities will include:

  • Contributing to market research, identifying potential leads, and assessing market potential.
  • Reaching out to potential clients through various channels, including cold calling, email, and LinkedIn.
  • Preparing commercial offers and securing contracts to achieve assigned sales goals.
  • Building and maintaining long-term relationships with new and existing customers through daily contact and frequent visits.
  • Representing our client and its products at exhibitions and meetings abroad.
  • Collaborating with the technical support department and product specialists to address customer requirements.

Qualifications:

  • Fluent in English (both spoken and written).
  • 2+ years of B2B sales experience with a proven track record of results.
  • Organized, results-oriented, and driven by challenges.
  • Willingness to travel within the country and abroad when circumstances allow.

Compensation Package:

Our client values everyone’s efforts and experiences, offering an attractive compensation package, including an annual salary of 80k – 100k AUD with 11% superannuation on top of the monthly salary. Additionally, an uncapped commission system and other financial benefits according to the Australian system.

Other Benefits:

  • Health insurance.
  • Snacks provided in the office.
  • Regular team-building activities.
  • Flexible working hours.
  • Brand new office located on the top floor.

Manager of Information Technology

The Role:

An exciting opportunity awaits the Cluster Manager of Information Technology, responsible for overseeing the IT Service Delivery across three luxury properties.

Our client, globally recognized for its distinct brands, innovative design approach, and commitment to bespoke hospitality, seeks a skilled individual to lead strategically and provide valuable insights to Operations Leaders, Partners, Executive Committees, and Department Heads. The role ensures optimal decision-making and effective management and performance of IT systems within local hotels and across the designated Cluster.

The role offers flexibility in location across the three properties, requiring occasional travel.

Key Responsibilities:

  • Provide technology-led business leadership in the hotel domain.
  • Establish standardized property technology across hotels.
  • Identify and adapt to changing business requirements.
  • Drive positive changes in user adoption, enablement, and best practices.
  • Advise senior management with IT expertise.
  • Implement a continuous measurement process for system security, capacity, and performance.
  • Identify cost-effective investment opportunities in IT systems, including staffing, sourcing, and purchasing.
  • Support the Corporate Information Technology team in new hotel opening projects.

Desired Attributes:

  • A proven track record in an IT director or similar role.
  • Hold a Bachelor’s degree in Computer Science, Engineering, or related field.
  • Bring over 10 years of progressive experience in various IT fields.
  • Demonstrate expertise in planning and implementing IT systems.
  • Possess knowledge of Hotel Systems (Property Management System, Point of Sale, Sales & Catering).
  • Have a comprehensive understanding of technology infrastructure within hotel settings.
  • Strong written and verbal communication skills, with fluency in English.
  • Effective training, coaching, influencing, and persuasion abilities.

Level 2 IT Helpdesk Engineer

Joining our client will enable individuals with a passion for technology and cloud-centric solutions to become part of a rapidly expanding team. The company’s team, stationed in NZ and the UK, shares a fervor for technology and dedicates itself to delivering exceptional outcomes to their clientele. The Palmerston North-based team has an opening for a Level 2 Engineer, aimed at those with a keen interest in Microsoft cloud solutions and an ambition to progress their skills.

As a Level 2 Engineer at our client, the incumbent will serve as the initial escalation point for more intricate IT issues. The responsibility entails prompt resolution or further escalation, ensuring a top-tier support service for clients.

Our client seeks an individual with prior IT support experience and a strong drive to grow in the industry. As an MSP that emphasizes Microsoft solutions, the ideal candidate is expected to possess the following:

  • A willingness to learn.
  • Experience with RMM and PSA tools (Datto RMM, Halo PSA, etc).
  • Proficiency in scripting languages like PowerShell or Python.
  • Knowledge or experience with Microsoft Cloud Services.
  • Exceptional troubleshooting and problem-solving abilities.
  • Excellent customer service and communication skills.
  • Capability to work both autonomously and within a team.
  • Comprehensive understanding of Windows systems (some MacOS experience would be advantageous).
  • Experience with Microsoft 365 products, including user and mobile device administration.
  • Knowledge of networking technologies like Switches, Firewalls, and VPNs would be beneficial.

This full-time role, comprising 37.5 hours, is stationed at the Palmerston North office. Applicants must already possess the legal rights to work in New Zealand.

Employer queries will focus on the applicant’s right to work in New Zealand.

IT Support

About the Company:

Our client is a New Zealand-owned retail enterprise dedicated to sourcing the best deals worldwide and offering great bargains to its customers. Known for its fast-paced, no-frills approach, the company is centred around its employees and the values it upholds.

The Role:

This position primarily involves providing IT support across the company’s stores, support office, and distribution centre. Reporting directly to the CEO (with a dotted line to the CFO), the successful candidate will serve as the main contact for IT support.

Key Role Responsibilities:

  • Delivering day-to-day IT support to address arising issues.
  • Creating store plans using SketchUp (with provided training).
  • Designing individualized systems to effectively manage and prioritize workflow.
  • Visiting stores and the distribution centre to resolve IT challenges.

Qualities Expected:

The ideal candidate will be a people person who thrives on effective communication to address IT issues. They should be a team player, comfortable in a busy, open-plan office setting.

The Ideal Candidate Will:

  • Efficiently manage their day, handle changing priorities, and reorganize work calmly.
  • Quickly adapt to new systems and technologies.
  • Enjoy engaging with people and solving issues both on-site and remotely.
  • Hold a clean, full New Zealand Driver’s License.
  • Be enthusiastic about career growth opportunities.

Benefits:

A member of our client’s team will enjoy a value-driven environment in a Kiwi-owned retail enterprise where everyone is treated like family. Free parking is available at the Glenfield support office, and work-from-home Wednesdays are an added advantage. The company offers a vibrant, modern open-plan workplace and encourages a friendly, social team environment. Staff can also benefit from generous discounts on in-store clothing purchases.

IT Manager

The company is actively collaborating with a burgeoning direct selling enterprise, specializing in nutritional supplements, and expanding its presence on a global scale. Operating as a New Zealand-owned entity since 1984, they’ve extended their reach to multiple continents, offering products to a diverse range of consumers.

Committed to delivering top-notch products and services, this business boasts a dedicated team with extensive industry experience. An expanding customer base and a growing digital necessity have prompted significant investment in expanding the IT team over the upcoming years.

The company is seeking an experienced Lead Systems Engineer/Team Manager to oversee people management of their IT Technical Team. Additionally, they’re looking for a professional adept at infrastructure, cloud, and security responsibilities.

Key responsibilities for the role include:

  • Leadership of the technical team, managing 8 direct reports across various roles including .NET Developers, Data Analysts, a tester, and technical support.
  • Driving technology and digital enablement initiatives to support sales growth, activation, sponsorship, and enhance customer experience.
  • Leading the continuous development and improvement of core e-commerce platforms and back-end systems.
  • Managing and mitigating critical business risks and maintaining a vigilant eye on the evolving technology landscape.
  • Overseeing infrastructure transformations throughout the business, working closely with relevant vendors to achieve key deliverables.

Key qualifications for the role include:

  • A solid background in delivering infrastructure and networking solutions in a fast-paced environment with competing priorities.
  • Proficiency in Microsoft Infrastructure at an Engineer/Architecture level including Microsoft365, Azure, and Azure DevOps.
  • Proven experience in people leadership while managing personal project deliverables.
  • Deep understanding of security fundamentals and expertise in educating stakeholders on best practices.
  • A collaborative team player committed to continuous learning and fostering an environment for team collaboration and growth.

This role plays a pivotal part in the organization, closely engaging with the CEO and other senior leaders. With the enterprise in a phase of expansion and significant technology investment, this role offers an exciting opportunity to drive progress.

ICT Infrastructure Engineer

The Role:

An opportunity awaits a skilled ICT Infrastructure Engineer, offering a permanent role with an immediate start while waiting for the right fit. The engineer’s primary responsibility includes overseeing our client’s network’s seamless operation, managing the virtual environment, and associated technologies. Furthermore, providing L3 support for ICT incidents and requests through the service desk, along with supporting the management, enhancement, DR testing, and documentation of infrastructure in coordination with two other infrastructure engineers.

Our client, a growing company with a dedicated small team of ICT professionals, offers a varied workload, providing an opportunity to gain extensive experience.

Desired Personal Attributes:

  • A team player demonstrating a strong sense of ownership and responsibility.
  • Superior communication skills, with an essential proficiency in written and verbal English.
  • Exceptional customer service skills, adept at building rapport quickly and following processes to address issues effectively.
  • Outstanding attention to detail.
  • Proficiency in problem-solving and analytical skills.
  • Strong time and workload management capabilities.
  • The ability to remain composed in high-pressure situations.
  • Self-motivated and committed to personal growth.

Desirable Experience and Knowledge:

  • Over 3 years of experience in an infrastructure engineer role.
  • Experience supporting Microsoft-based corporate environments.
  • Qualifications such as MCSE/MCITP, Microsoft 365, Microsoft Azure, vendor-specific certifications (e.g., Vmware, Veeam, Cisco).
  • Exposure to business-critical applications and systems, preferably from a support role in an ERP system.
  • Familiarity with the ITIL framework and networking concepts and technologies.
  • Experience within the dairy industry or food manufacturing.
  • The successful candidate should hold a technology-related qualification and possess a minimum of 3+ years of relevant experience.

Systems Technologist 

Join Our Client’s Collaborative R&D Team! 

The Opportunity 

Is the world of data and dashboards your playground? Are you deeply passionate about food science or research and development? If so, this is your chance to join a leading Australian dairy and food company. Our client, an iconic Australian brand, is currently seeking an experienced Systems Technologist to contribute to their dynamic R&D team. 

This is a full-time, permanent role based on our hybrid work model, offering flexibility to work from home. 

About the Role 

The role involves working closely with the R&D team and internal business partners on specific projects and internal audits. As a Systems Technologist, you will play a key role in creating and maintaining specifications and supporting documentation. Technical support, internal training, and collaboration with stakeholders are also integral aspects of the role. 

Their Docklands office, the central hub for their corporate functions within the group, offers a freshly renovated workspace with lots of natural light and excellent facilities. You’ll be surrounded by a range of their products, with Marvel Stadium, Melbourne’s best restaurants, cafes, and bars right next door. 

Responsibilities: 

  • Collaborate with the R&D Team and internal business partners on projects and internal audits. 
  • Create and maintain specifications and supporting documentation. 
  • Provide technical support to operating sites and other internal and external customers. 
  • Conduct internal training and coaching on R&D Systems. 
  • Collaborate with stakeholders within the business, including the wider R&D and Quality teams. 

About You 

  • Work experience in data entry, preferably within FMCG, Dairy, or Manufacturing industries. 
  • Bachelor’s degree in food science or a technology discipline, desirable, or equivalent work experience. 
  • Experience with software such as SAP, M3, Hamilton Grant, Intelex (or similar) is highly advantageous. 
  • Ability to engage and manage a range of stakeholders, both internal and external. 
  • High attention to detail, works well in a team and independently, enjoys problem-solving and working on projects. 

Life at Our Client’s 

  • Join a dedicated, forward-thinking, and innovative culture. 
  • Grow with opportunities for career development and progression. 
  • Contribute to the community through partnered charities. 
  • Access mental and physical health programs through their wellbeing portal. 
  • Enjoy excellent employee benefits, including flexible working, purchased leave options, and salary continuance insurance. 

Applications 

Diversity and inclusion are business priorities for our client. Talented individuals from all backgrounds, abilities, and identities are encouraged to apply. The client is committed to fostering a supportive and agile work environment, and applications from all people with the right to live and work in Australia are welcome. 

IT Support Engineer – Level 2 

About the Role 

This role is based in our clients Narrogin office, where you will be serving a wide range of clients in the surrounding shires. As part of this role, a car and accommodation are provided, along with a membership to the Health Club in Narrogin. Narrogin is a thriving town with numerous opportunities to broaden your experience while working with a diverse array of clients. 

Key Responsibilities 

  • Respond to client requests via phone, electronically, and in person. 
  • Provide server and network infrastructure support, both remotely and on-site as needed. 
  • Diagnose and resolve technical hardware and software issues. 
  • Deliver clear and concise updates, progress reports, and status reports to clients and stakeholders on a regular basis. 
  • Continuously develop, review, and improve procedures and policies. 
  • Monitor client sites for cyber incidents and respond accordingly. 
  • Engage in project management. 

Essential Criteria 

  • Minimum of 3 years of experience working for a Managed Services Provider or in a similar environment. 
  • Exceptional communication skills, with the ability to deliver information clearly and concisely to both technical and non-technical stakeholders. 
  • Strong troubleshooting skills and the ability to quickly identify and isolate workstation, server, and network issues. 
  • Experience with Kaseya, ConnectWise, and IT Glue. 
  • Autotask qualifications. 
  • Experience with Security Information and Event Management (SIEM) solutions. 
  • Experience in supporting and maintaining predominantly Windows Server-based environments, including Active Directory, Group Policy, DHCP, DNS, File Services, IIS, SQL, and Remote Desktop Services. 
  • Experience supporting virtualized environments (Hyper-V). 
  • Experience with Exchange, Office 365, and Azure. 
  • Experience working with network infrastructure, including switches, routers, firewalls, and wireless access points (Cisco, Fortinet, Ubiquiti). 
  • Familiarity with backup solutions from Datto, ShadowProtect, and Veeam. 
  • Desired Skills and Attributes 
  • Ability to maintain and update support documentation. 
  • Ability to work both independently with minimal supervision and as part of a team. 
  • Results-driven, attention to detail, a fast learner, and customer service-focused. 
  • Self-motivated with a disciplined work ethic. 

Employer Questions 

Your application will include the following questions: 

  • Which of the following statements best describes your right to work in Australia? 
  • How many years of experience do you have as a Level Two Support Engineer? 
  • Which of the following Microsoft 365 certifications have you completed? 
  • Which of the following Microsoft Azure certifications have you completed? 

Customer Ops Associate | Tech Leader | Entry Level 

Are you a customer-focused individual with a retail or hospitality background, eager to transition into the dynamic realm of corporate services? Our client, a tech trailblazer for over two decades, is known for its exceptional work culture, inclusive initiatives, and various staff perks. Dive into a world of career growth opportunities! 

As an Operations Services Consultant, channel your passion for customer service to provide exceptional experiences to our clients. If you’re ready to elevate your retail or hospitality skills in a corporate setting, we want to hear from you! 

Responsibilities: 

  • Apply excellent communication skills to online ordering, processing, and tracking. 
  • Conduct outbound customer service, addressing inquiries and providing support. 
  • Liaise with clients and providers via phone and email, ensuring effective communication. 
  • Manage order fulfilment and deliver completed results electronically. 
  • Handle general administrative duties related to client orders. 

Qualifications: 

  • Retail or hospitality background with a strong customer service orientation. 
  • Proven experience in customer service or a related field is a plus. 

What Our Client Offers: 

  • Dynamic and collaborative work environment. 
  • Professional growth opportunities in the corporate sector. 
  • Competitive remuneration and benefits, including free meals, gym memberships, and extra days off. 
  • Significant potential for career progression within a conglomerate of 16 companies. 

Client Onboarding Specialist – Embark on Your Adventure! 

About our client:  

At our client, they’re not just a company; they are a family of innovation enthusiasts dedicated to creating magic for the Hotel industry through technology. Located in the heart of Southport, their office is a hub of creativity and camaraderie. Our client believes in a perfect balance, offering you the chance to flex your client onboarding muscles both in the office and from the cozy corners of your home. 

The Role:  

Imagine being a shining beacon of client happiness, guiding users through the onboarding process of our industry-leading hotel technology platform with grace and a touch of pizzazz. As a Client Onboarding Specialist, you’ll be their clients’ superhero, leaving a trail of smiles in your wake. 

What You’ll Do: 

  • Partner with clients to replace their existing systems with their industry-leading hotel software, managing the end-to-end onboarding process. 
  • Assess clients’ current technology infrastructure, ensuring smooth transitions and leaving clients smiling and cheering. 
  • Ensure changes to existing processes are clearly understood by stakeholders, emphasizing the power of amazing communication. 
  • Be a documentation wizard, keeping all new client onboarding details up-to-date in relevant systems. 
  • Be the go-to problem solver for clients, providing top-notch support and leaving them with that “I just got a unicorn as a gift” feeling. 
  • Dive into the mysteries of our software, solving any snags or glitches throughout onboarding with finesse. 
  • Collaborate closely with their tech wizards to escalate complex issues and ensure seamless resolutions. 
  • Craft user guides and FAQs that are as clear as crystal and engaging as a Hollywood blockbuster. 

What our client is Seeking: 

  • A burning passion for the hotel/tourism industry with knowledge of trust accounting and booking systems. 
  • A tech-loving whiz kid with infectious enthusiasm for helping others succeed. 
  • A master communicator who can turn tech jargon into customer-friendly conversations. 
  • A hospitality hero with experience in hotel reception or reservations is ideal. 
  • A multitasking dynamo who can switch between the art of onboarding and the science of troubleshooting. 
  • An organized and patient problem-solver, never daunted by a challenge and always ready to learn. 

Perks & Benefits: 

  • A dynamic hybrid work week for flexibility. 
  • Access to their legendary snack cupboard. 
  • Regular team outings for laughter, camaraderie, and epic memories. 
  • Opportunity for growth and development. 
  • Mentorship from seasoned professionals. 
  • Endless cups of coffee (or tea) to keep your energy levels high. 
  • Be at the forefront of hotel tech innovation and make a real impact. 

Employer Questions:  

Your application will include the following questions: 

  • Which of the following statements best describes your right to work in Australia? 
  • How would you rate your English language skills? 
  • How many years’ experience do you have in the hospitality & tourism industry? 

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