About the Company:
Our client is a New Zealand-owned retail enterprise dedicated to sourcing the best deals worldwide and offering great bargains to its customers. Known for its fast-paced, no-frills approach, the company is centred around its employees and the values it upholds.
The Role:
This position primarily involves providing IT support across the company’s stores, support office, and distribution centre. Reporting directly to the CEO (with a dotted line to the CFO), the successful candidate will serve as the main contact for IT support.
Key Role Responsibilities:
- Delivering day-to-day IT support to address arising issues.
- Creating store plans using SketchUp (with provided training).
- Designing individualized systems to effectively manage and prioritize workflow.
- Visiting stores and the distribution centre to resolve IT challenges.
Qualities Expected:
The ideal candidate will be a people person who thrives on effective communication to address IT issues. They should be a team player, comfortable in a busy, open-plan office setting.
The Ideal Candidate Will:
- Efficiently manage their day, handle changing priorities, and reorganize work calmly.
- Quickly adapt to new systems and technologies.
- Enjoy engaging with people and solving issues both on-site and remotely.
- Hold a clean, full New Zealand Driver’s License.
- Be enthusiastic about career growth opportunities.
Benefits:
A member of our client’s team will enjoy a value-driven environment in a Kiwi-owned retail enterprise where everyone is treated like family. Free parking is available at the Glenfield support office, and work-from-home Wednesdays are an added advantage. The company offers a vibrant, modern open-plan workplace and encourages a friendly, social team environment. Staff can also benefit from generous discounts on in-store clothing purchases.
The company is actively collaborating with a burgeoning direct selling enterprise, specializing in nutritional supplements, and expanding its presence on a global scale. Operating as a New Zealand-owned entity since 1984, they’ve extended their reach to multiple continents, offering products to a diverse range of consumers.
Committed to delivering top-notch products and services, this business boasts a dedicated team with extensive industry experience. An expanding customer base and a growing digital necessity have prompted significant investment in expanding the IT team over the upcoming years.
The company is seeking an experienced Lead Systems Engineer/Team Manager to oversee people management of their IT Technical Team. Additionally, they’re looking for a professional adept at infrastructure, cloud, and security responsibilities.
Key responsibilities for the role include:
- Leadership of the technical team, managing 8 direct reports across various roles including .NET Developers, Data Analysts, a tester, and technical support.
- Driving technology and digital enablement initiatives to support sales growth, activation, sponsorship, and enhance customer experience.
- Leading the continuous development and improvement of core e-commerce platforms and back-end systems.
- Managing and mitigating critical business risks and maintaining a vigilant eye on the evolving technology landscape.
- Overseeing infrastructure transformations throughout the business, working closely with relevant vendors to achieve key deliverables.
Key qualifications for the role include:
- A solid background in delivering infrastructure and networking solutions in a fast-paced environment with competing priorities.
- Proficiency in Microsoft Infrastructure at an Engineer/Architecture level including Microsoft365, Azure, and Azure DevOps.
- Proven experience in people leadership while managing personal project deliverables.
- Deep understanding of security fundamentals and expertise in educating stakeholders on best practices.
- A collaborative team player committed to continuous learning and fostering an environment for team collaboration and growth.
This role plays a pivotal part in the organization, closely engaging with the CEO and other senior leaders. With the enterprise in a phase of expansion and significant technology investment, this role offers an exciting opportunity to drive progress.
About the Role:
Our client, is actively seeking a Conference Operations Manager to join their team. This role requires someone who is responsible, well-organised, reliable, and can work independently. Working across a range of shifts at the establishment ensures a dynamic experience with various training opportunities for upskilling.
Collaboration with the Food & Beverage Operations Manager is pivotal in ensuring the smooth day-to-day running of events. The ideal candidate must possess a can-do attitude and be a good fit for the tight-knit team. Training will be provided to equip the individual with the necessary tools for the role.
The role demands flexibility in terms of hours and days worked, entailing a rotating roster across different shifts. Above all, reliability and responsibility are key attributes valued by our client.
Benefits & Perks:
- Paid wellness day
- Known for local, down-to-earth experiences
- Generous team member discounts from day one
- 50% off stays at EVT hotels
- Accelerated career growth prospects within the EVT network
- Involvement in the local community, volunteering, and charitable giving
- Largest and most diverse experiences company in Australia and New Zealand
Desired Skills & Experience:
The ideal candidate for the supervisory position should possess the following attributes:
- Passionate about hospitality, food, and wine
- Flexible roster with enthusiasm and a positive attitude
- Capable of overseeing and managing various shifts in a busy Hotel venue encompassing conferences, bars, and restaurants
- Proficient in time management and multitasking
- Handling guest queries and complaints professionally
- Dedication to staff development and training
- Active involvement in overseeing a large team
- Strong communication and presentation skills
- Well-suited to the team’s attitude and personality
- While extensive training and onboarding will be provided, the candidate must exhibit enthusiasm, commitment, exceptional communication skills, and a passion for food and wine.
Employer Questions:
Applicants will need to answer the following questions:
- Description of their right to work in New Zealand
- Details of any customer service experience
- Number of years of people management experience they possess
About Our Client
Staff-M8 is working with a leading technology provider in the Data Centre, Cloud Hosted, and Business Continuity space to recruit a Customer Success Manager (CSM).
The ideal candidate will have a strong track record of delivering exceptional customer experiences and driving customer success. They will be able to build and maintain strong relationships with customers, identify and resolve issues, and find innovative solutions to meet customer needs.
The CSM will be responsible for the following:
- Providing onboarding assistance, conducting regular check-ins, and business reviews to drive customer success and maximize the value customers get from our client’s services.
- Acting as the primary point of contact for customers, handling any escalations, major issues, incidents, and significant changes that may arise.
- Identifying opportunities to upsell or cross-sell services to customers.
- Working with customers to improve areas of dissatisfaction and underperformance, providing guidance to customers with the goal of helping them be successful with our client’s products and services.
The successful candidate will have the following skills and experience:
- 2+ years of experience in customer success, service delivery, account management, or a related client-facing role.
- Experience in the Telecommunications and Cloud space within an MSP/ISP environment is preferable.
- Strong commitment to delivering exceptional customer experiences and maintaining customer satisfaction.
- Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
- Proven ability to identify customer needs, resolve issues, and find innovative solutions that align with both customer and company goals.
- Adapt to building and nurturing strong, long-lasting relationships with customers and internal cross-functional teams.
- Proficiency in analyzing customer data, usage patterns, and feedback to derive actionable insights and enhance customer success strategies.
- Comfortable working with customer success metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
- Skilled in managing multiple customer accounts, ensuring timely delivery of projects, and handling escalations when necessary.
If you are a highly motivated and experienced Customer Success Manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
To apply, please fill in the form below:
