The Role:
An exciting opportunity awaits the Cluster Manager of Information Technology, responsible for overseeing the IT Service Delivery across three luxury properties.
Our client, globally recognized for its distinct brands, innovative design approach, and commitment to bespoke hospitality, seeks a skilled individual to lead strategically and provide valuable insights to Operations Leaders, Partners, Executive Committees, and Department Heads. The role ensures optimal decision-making and effective management and performance of IT systems within local hotels and across the designated Cluster.
The role offers flexibility in location across the three properties, requiring occasional travel.
Key Responsibilities:
- Provide technology-led business leadership in the hotel domain.
- Establish standardized property technology across hotels.
- Identify and adapt to changing business requirements.
- Drive positive changes in user adoption, enablement, and best practices.
- Advise senior management with IT expertise.
- Implement a continuous measurement process for system security, capacity, and performance.
- Identify cost-effective investment opportunities in IT systems, including staffing, sourcing, and purchasing.
- Support the Corporate Information Technology team in new hotel opening projects.
Desired Attributes:
- A proven track record in an IT director or similar role.
- Hold a Bachelor’s degree in Computer Science, Engineering, or related field.
- Bring over 10 years of progressive experience in various IT fields.
- Demonstrate expertise in planning and implementing IT systems.
- Possess knowledge of Hotel Systems (Property Management System, Point of Sale, Sales & Catering).
- Have a comprehensive understanding of technology infrastructure within hotel settings.
- Strong written and verbal communication skills, with fluency in English.
- Effective training, coaching, influencing, and persuasion abilities.