Systems Technologist 

Join Our Client’s Collaborative R&D Team! 

The Opportunity 

Is the world of data and dashboards your playground? Are you deeply passionate about food science or research and development? If so, this is your chance to join a leading Australian dairy and food company. Our client, an iconic Australian brand, is currently seeking an experienced Systems Technologist to contribute to their dynamic R&D team. 

This is a full-time, permanent role based on our hybrid work model, offering flexibility to work from home. 

About the Role 

The role involves working closely with the R&D team and internal business partners on specific projects and internal audits. As a Systems Technologist, you will play a key role in creating and maintaining specifications and supporting documentation. Technical support, internal training, and collaboration with stakeholders are also integral aspects of the role. 

Their Docklands office, the central hub for their corporate functions within the group, offers a freshly renovated workspace with lots of natural light and excellent facilities. You’ll be surrounded by a range of their products, with Marvel Stadium, Melbourne’s best restaurants, cafes, and bars right next door. 

Responsibilities: 

  • Collaborate with the R&D Team and internal business partners on projects and internal audits. 
  • Create and maintain specifications and supporting documentation. 
  • Provide technical support to operating sites and other internal and external customers. 
  • Conduct internal training and coaching on R&D Systems. 
  • Collaborate with stakeholders within the business, including the wider R&D and Quality teams. 

About You 

  • Work experience in data entry, preferably within FMCG, Dairy, or Manufacturing industries. 
  • Bachelor’s degree in food science or a technology discipline, desirable, or equivalent work experience. 
  • Experience with software such as SAP, M3, Hamilton Grant, Intelex (or similar) is highly advantageous. 
  • Ability to engage and manage a range of stakeholders, both internal and external. 
  • High attention to detail, works well in a team and independently, enjoys problem-solving and working on projects. 

Life at Our Client’s 

  • Join a dedicated, forward-thinking, and innovative culture. 
  • Grow with opportunities for career development and progression. 
  • Contribute to the community through partnered charities. 
  • Access mental and physical health programs through their wellbeing portal. 
  • Enjoy excellent employee benefits, including flexible working, purchased leave options, and salary continuance insurance. 

Applications 

Diversity and inclusion are business priorities for our client. Talented individuals from all backgrounds, abilities, and identities are encouraged to apply. The client is committed to fostering a supportive and agile work environment, and applications from all people with the right to live and work in Australia are welcome. 

Customer Ops Associate | Tech Leader | Entry Level 

Are you a customer-focused individual with a retail or hospitality background, eager to transition into the dynamic realm of corporate services? Our client, a tech trailblazer for over two decades, is known for its exceptional work culture, inclusive initiatives, and various staff perks. Dive into a world of career growth opportunities! 

As an Operations Services Consultant, channel your passion for customer service to provide exceptional experiences to our clients. If you’re ready to elevate your retail or hospitality skills in a corporate setting, we want to hear from you! 

Responsibilities: 

  • Apply excellent communication skills to online ordering, processing, and tracking. 
  • Conduct outbound customer service, addressing inquiries and providing support. 
  • Liaise with clients and providers via phone and email, ensuring effective communication. 
  • Manage order fulfilment and deliver completed results electronically. 
  • Handle general administrative duties related to client orders. 

Qualifications: 

  • Retail or hospitality background with a strong customer service orientation. 
  • Proven experience in customer service or a related field is a plus. 

What Our Client Offers: 

  • Dynamic and collaborative work environment. 
  • Professional growth opportunities in the corporate sector. 
  • Competitive remuneration and benefits, including free meals, gym memberships, and extra days off. 
  • Significant potential for career progression within a conglomerate of 16 companies. 

2 x Customer Support Superstar

Join Our Client’s Team as a Customer Support Superstar 

Our Client is Growing and Seeking a Customer Support Superstar to Join their Team! 

Responsibilities: 

  • Provide over-the-phone support to clients. 
  • Respond to support requests via email. 
  • Collaborate with internal teams on support escalations, managing customer expectations. 
  • Offer remote connection support to clients. 
  • Log all calls in their CRM. 
  • Escalate calls to third-party providers when needed. 
  • Participate in team meetings. 
  • Operate on a rotating roster from 6 am-2 pm, 9 am-5 pm, 11 am-7 pm & 2 pm-10 pm.

About You: 

  • Previous experience in an IT support role is ideal. 
  • Background in hospitality or supporting hospitality businesses. 
  • A people person with excellent communication skills. 
  • Patience is your virtue, and you enjoy working at the user’s pace. 
  • Team player with a collaborative approach. 
  • Skilled at managing customer expectations. 
  • Familiarity with their software is a plus but not essential.

Their Values: 

  • Integrity 
  • Teamwork 
  • Customer-Centric 
  • Innovation 
  • Accountability 

Why Join Our Client? 

To attract the best talent, our client offers more than just a competitive salary. Our client provide career growth opportunities, work flexibility, autonomy, and a high-performance culture to ensure you can achieve your best – both at work and beyond. 

Benefits Include: 

  • A day off for your birthday 
  • Regular social events 
  • Access to gym membership 
  • Sponsored professional development 
  • A relaxed and friendly team culture