About the Role
This role is based in our clients Narrogin office, where you will be serving a wide range of clients in the surrounding shires. As part of this role, a car and accommodation are provided, along with a membership to the Health Club in Narrogin. Narrogin is a thriving town with numerous opportunities to broaden your experience while working with a diverse array of clients.
Key Responsibilities
- Respond to client requests via phone, electronically, and in person.
- Provide server and network infrastructure support, both remotely and on-site as needed.
- Diagnose and resolve technical hardware and software issues.
- Deliver clear and concise updates, progress reports, and status reports to clients and stakeholders on a regular basis.
- Continuously develop, review, and improve procedures and policies.
- Monitor client sites for cyber incidents and respond accordingly.
- Engage in project management.
Essential Criteria
- Minimum of 3 years of experience working for a Managed Services Provider or in a similar environment.
- Exceptional communication skills, with the ability to deliver information clearly and concisely to both technical and non-technical stakeholders.
- Strong troubleshooting skills and the ability to quickly identify and isolate workstation, server, and network issues.
- Experience with Kaseya, ConnectWise, and IT Glue.
- Autotask qualifications.
- Experience with Security Information and Event Management (SIEM) solutions.
- Experience in supporting and maintaining predominantly Windows Server-based environments, including Active Directory, Group Policy, DHCP, DNS, File Services, IIS, SQL, and Remote Desktop Services.
- Experience supporting virtualized environments (Hyper-V).
- Experience with Exchange, Office 365, and Azure.
- Experience working with network infrastructure, including switches, routers, firewalls, and wireless access points (Cisco, Fortinet, Ubiquiti).
- Familiarity with backup solutions from Datto, ShadowProtect, and Veeam.
- Desired Skills and Attributes
- Ability to maintain and update support documentation.
- Ability to work both independently with minimal supervision and as part of a team.
- Results-driven, attention to detail, a fast learner, and customer service-focused.
- Self-motivated with a disciplined work ethic.
Employer Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years of experience do you have as a Level Two Support Engineer?
- Which of the following Microsoft 365 certifications have you completed?
- Which of the following Microsoft Azure certifications have you completed?