Joining our client will enable individuals with a passion for technology and cloud-centric solutions to become part of a rapidly expanding team. The company’s team, stationed in NZ and the UK, shares a fervor for technology and dedicates itself to delivering exceptional outcomes to their clientele. The Palmerston North-based team has an opening for a Level 2 Engineer, aimed at those with a keen interest in Microsoft cloud solutions and an ambition to progress their skills.
As a Level 2 Engineer at our client, the incumbent will serve as the initial escalation point for more intricate IT issues. The responsibility entails prompt resolution or further escalation, ensuring a top-tier support service for clients.
Our client seeks an individual with prior IT support experience and a strong drive to grow in the industry. As an MSP that emphasizes Microsoft solutions, the ideal candidate is expected to possess the following:
- A willingness to learn.
- Experience with RMM and PSA tools (Datto RMM, Halo PSA, etc).
- Proficiency in scripting languages like PowerShell or Python.
- Knowledge or experience with Microsoft Cloud Services.
- Exceptional troubleshooting and problem-solving abilities.
- Excellent customer service and communication skills.
- Capability to work both autonomously and within a team.
- Comprehensive understanding of Windows systems (some MacOS experience would be advantageous).
- Experience with Microsoft 365 products, including user and mobile device administration.
- Knowledge of networking technologies like Switches, Firewalls, and VPNs would be beneficial.
This full-time role, comprising 37.5 hours, is stationed at the Palmerston North office. Applicants must already possess the legal rights to work in New Zealand.
Employer queries will focus on the applicant’s right to work in New Zealand.