About our client:
At our client, they’re not just a company; they are a family of innovation enthusiasts dedicated to creating magic for the Hotel industry through technology. Located in the heart of Southport, their office is a hub of creativity and camaraderie. Our client believes in a perfect balance, offering you the chance to flex your client onboarding muscles both in the office and from the cozy corners of your home.
The Role:
Imagine being a shining beacon of client happiness, guiding users through the onboarding process of our industry-leading hotel technology platform with grace and a touch of pizzazz. As a Client Onboarding Specialist, you’ll be their clients’ superhero, leaving a trail of smiles in your wake.
What You’ll Do:
- Partner with clients to replace their existing systems with their industry-leading hotel software, managing the end-to-end onboarding process.
- Assess clients’ current technology infrastructure, ensuring smooth transitions and leaving clients smiling and cheering.
- Ensure changes to existing processes are clearly understood by stakeholders, emphasizing the power of amazing communication.
- Be a documentation wizard, keeping all new client onboarding details up-to-date in relevant systems.
- Be the go-to problem solver for clients, providing top-notch support and leaving them with that “I just got a unicorn as a gift” feeling.
- Dive into the mysteries of our software, solving any snags or glitches throughout onboarding with finesse.
- Collaborate closely with their tech wizards to escalate complex issues and ensure seamless resolutions.
- Craft user guides and FAQs that are as clear as crystal and engaging as a Hollywood blockbuster.
What our client is Seeking:
- A burning passion for the hotel/tourism industry with knowledge of trust accounting and booking systems.
- A tech-loving whiz kid with infectious enthusiasm for helping others succeed.
- A master communicator who can turn tech jargon into customer-friendly conversations.
- A hospitality hero with experience in hotel reception or reservations is ideal.
- A multitasking dynamo who can switch between the art of onboarding and the science of troubleshooting.
- An organized and patient problem-solver, never daunted by a challenge and always ready to learn.
Perks & Benefits:
- A dynamic hybrid work week for flexibility.
- Access to their legendary snack cupboard.
- Regular team outings for laughter, camaraderie, and epic memories.
- Opportunity for growth and development.
- Mentorship from seasoned professionals.
- Endless cups of coffee (or tea) to keep your energy levels high.
- Be at the forefront of hotel tech innovation and make a real impact.
Employer Questions:
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How would you rate your English language skills?
- How many years’ experience do you have in the hospitality & tourism industry?