The Role:
An opportunity awaits a skilled ICT Infrastructure Engineer, offering a permanent role with an immediate start while waiting for the right fit. The engineer’s primary responsibility includes overseeing our client’s network’s seamless operation, managing the virtual environment, and associated technologies. Furthermore, providing L3 support for ICT incidents and requests through the service desk, along with supporting the management, enhancement, DR testing, and documentation of infrastructure in coordination with two other infrastructure engineers.
Our client, a growing company with a dedicated small team of ICT professionals, offers a varied workload, providing an opportunity to gain extensive experience.
Desired Personal Attributes:
- A team player demonstrating a strong sense of ownership and responsibility.
- Superior communication skills, with an essential proficiency in written and verbal English.
- Exceptional customer service skills, adept at building rapport quickly and following processes to address issues effectively.
- Outstanding attention to detail.
- Proficiency in problem-solving and analytical skills.
- Strong time and workload management capabilities.
- The ability to remain composed in high-pressure situations.
- Self-motivated and committed to personal growth.
Desirable Experience and Knowledge:
- Over 3 years of experience in an infrastructure engineer role.
- Experience supporting Microsoft-based corporate environments.
- Qualifications such as MCSE/MCITP, Microsoft 365, Microsoft Azure, vendor-specific certifications (e.g., Vmware, Veeam, Cisco).
- Exposure to business-critical applications and systems, preferably from a support role in an ERP system.
- Familiarity with the ITIL framework and networking concepts and technologies.
- Experience within the dairy industry or food manufacturing.
- The successful candidate should hold a technology-related qualification and possess a minimum of 3+ years of relevant experience.
Why you’ll love working for our client!
- A competitive industry salary and generous annual leave benefits.
- A generous bonus and incentive scheme.
- Long term career development planning and opportunities.
- Access to the world’s best Team Member Travel Program with highly discounted rates.
- Unique benefits.
- Discounts of up to 25-50% on products and services in participating outlets.
- Comprehensive training and support for your new role.
- Flexible work options available.
- Diverse by nature, inclusive by choice.
About our client’s location in Lake Taupo:
Overlooking beautiful Lake Taupo, our client’s Lake Taupo location is a 113 room hotel resort. They have a fitness centre, sauna, steam room, spa, heated swimming pool, and tennis courts.
The onsite restaurant Bistro Lago is a dining destination for both international visitors and locals, and the conference and event areas offer unique spaces filled with natural light.
Our client is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Our client has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories, and an award-winning customer loyalty program.
Responsibilities:
- Inspires the team to deliver exceptional customer experiences – every guest, every time.
- Confidently communicates their vision for the hotel and inspires the team in the delivery of exceptional service.
- Leads the team in the day-to-day operation of the Hotel according to the budgets set for the maximization of revenue and profit through empowering the team to deliver.
- Leads and coordinates the implementation of all Global goals, projects, policies, and events.
- Consistently challenges the status quo and looks to improve and innovate to provide the best possible service to their guests, the best environment for their team where they can thrive and provide the best relationship with their owners.
- Champions their recognition programs, leading by example through encouraging the heart of their team through individual and team recognition.
- Holds the primary and legal responsibility for workplace health and safety and ensures, so far as reasonably practicable, that the health and safety of all team members any other persons at the Hotel are not put at risk.
- Builds and maintains good relations with Hotel stakeholders, ensuring timely reporting and payment of dues and access to Hotel and records in accordance with policy.
Skills/Experience:
- Substantial and successful track record in hotel operations.
- Strong commercial acumen and experience in commercially driving hotel results.
- Previous Hotel Leadership experience: preferably 5 years or more in a hotel leadership role.
- High ability to maintain exceptional owner relations.
- Experience in managing budgets, revenue proposals, and forecasting results.
- Strong leadership skills to effectively manage and motivate the team to perform and exceed targets.
- Demonstrated ability to be a highly visible and hands-on leader.
- Committed to delivering high levels of customer service.
- Flexibility to respond to a range of different work situations.
